WHERE DO YOU DELIVER?
We deliver to MOST Disneyland Resort attraction area hotels and resorts for FREE. A good rule of thumb is 3-4 miles around Disney all of these are within our delivery area. If your stay is outside of our Disneyland Resort delivery area, delivery may still be possible for a minimum one time $15 delivery fee ( please check delivery fee schedule before placing an order if your requested delivery location is greater than 5 miles from Disney).
The following locations will NOT hold rental items of any kind for guests, therefore sadly we are unable to just deliver to these resorts, you must be PRESENT - HOTEL WILL NOT HOLD ON GUESTS BEHALF:
Anaheim Camelot Inn and Suites (You must be present)
Anaheim Desert Inn and Suites (You must be present)
Best Western PLUS Park Place Inn and Suites(You must be present)
Desert Palms Hotel and Suites (You must be present)
Disney's Disneyland Hotel (by appointment only as of December 1st)
Disney's Grand Californian Hotel and Spa (by appointment only as of December 1st)
Disney's Paradise Pier (by appointment only as of December 1st)
La Quinta Inn and Suites (You must be present)
Tropicana Inn and Suites (You must be present)
A one time $15.00 Meet and Greet fee will apply for personal hand offs for delivery and collection. The normal times for personal hand offs are 9AM or 4PM.
WHERE/HOW DO I GET MY STROLLER/EQUIPMENT FOR THE DISNEY PROPERTY HOTELS?
Disney Hotels will no longer hold rental items for guests staying at the resort. All deliveries and pickups will need to be made face to face with a representative of the company. City Strollers or Ears To You Delivery will meet with you face to face at a designated time and place for your delivery and return pick up. The 90 Minute Loop starts at Disneyland Hotel (30 Minutes), then Disney's Grand Californian (30 Minutes) and the final stop will be Disney's Paradise Pier (15 to 30 minutes).
Current Time windows are as follows:
7:30 AM to 9:00 AM
11:00 AM to 12:30 PM
4:30 PM to 6:00 PM
7:30 PM to 9:00 PM
It's extremely important that during the reservation process you choose a time in which you will be able to meet with us for both delivery and the return pick up. You will receive delivery and return location information via email after your order is placed.
The following guidelines will go into effect on December 1, 2019, and will apply to all non featured mobility vendors (collectively “Vendors”). Vendors who do not abide by these guidelines will not be permitted to make deliveries at the Disneyland® Resort.
• Disneyland® Resort will not store Vendor provided equipment or facilitate the delivery or pickup of such equipment.
• Disneyland® Resort requires Vendors to meet with Hotel Guests in person to exchange equipment.
• Vendors should utilize appropriate parking for each Hotel and meet Guests in the designated location to drop off/pick-up equipment:
• Disney’s Grand Californian Hotel® & Spa – Utilize the Hotel self-parking lot and meet Guests in the breezeway between the Eureka Fitness Center and the taxi lane. 30 minutes of parking for unloading/loading will be allowed.
• Disneyland® Hotel – Utilize the Hotel self-parking lot and meet Guests near the fountains by the front-drive/porte-cochere. 30 minutes of parking for unloading/loading will be allowed.
• Disney’s Paradise Pier® Hotel – Pull into the front-drive/porte-cochere and meet Guests in the designated loading area to the left (south) of the Hotel front doors. 15 minutes for unloading/loading will be allowed.
• Equipment provided by a Vendor or Guest that is left unattended at the Hotel will be placed in storage. The Vendor will be charged a $45 per day storage and handling fee for each piece of unattended equipment. Disney will have no liability or risk of loss for any unattended equipment.
WHERE/HOW DO I GET MY STROLLER/EQUIPMENT?
Your stroller will be delivered to the bell services desk of the resort or hotel you list in the delivery section of the order form. Once you have checked in, simply go to the bell services desk and claim it (they usually keep them in a luggage storage room). You DO NOT need to be present for the delivery of the stroller to your resort or hotel unless stated above. Please do not store your stroller overnight with the bell stands or luggage rooms. They have limited space and staff. Once you have taken possession of your stroller, please keep it with you. If you have a special request for a delivery time, please email so we can work out the details. We will accommodate any request to the best of our ability.
Strollers and cribs should be returned to the same location where the delivery was made or to the agreed-upon location in your reservation. Most often this is the bell stand or front desk of your resort. If you are unsure as to where to return the item, please call us and ask :) DO NOT leave rental items in the room upon check-out. The amount of effort and time to recover items left in rooms is tremendous and will incur a $25 recovery fee. It is your responsibility to ensure that the rental item is returned to the correct pick-up location.
DELIVERY TIMES: PLEASE READ CAREFULLY! FOR LOCAL DISNEYLAND RESORT ARE (INDER 5 MILE RADIUS OF THE PARK)
Normal delivery window is 8AM to 10AM. Your stroller may be delivered by 8 AM as long as you have made your reservation at least 48 hours before you arrive and we have received your early delivery fee of $10.00. If it is essential that you have your stroller early in the morning (before 7AM), please consider having it delivered the evening before as long as the property is willing to hold on your behalf. Strollers are delivered to the Front Desk or Bell Desk of most hotels and/or resorts. Hotels/Resorts that are 3 miles beyond the Disneyland Resort area are NOT eligible due to rush hour traffic conditions.
If you reserve your City Stroller Rental AFTER 12:00PM PST the DAY BEFORE YOU ARRIVE, the delivery time will be by 10AM as long as we have good inventory and driver availability.
If you reserve your City Stroller Rental AFTER 4:00PM PST the DAY BEFORE YOU ARRIVE, the delivery time will be by 12NOON as long as we have good inventory and driver availability.
If you reserve your City Stroller Rental AFTER 7:00AM PST and you would like SAME-DAY DELIVERY we will deliver as soon as possible, but may likely be later that afternoon or evening. Exceptions to these terms may be unlikely or impossible, so be sure to adhere to the times listed.
What if my drop-off and pick-up locations are not the same?
When ordering, you will be given the options of where you would like delivery and drop off to take place. Most likely, these will be at a resort or hotel. If pick up is at a private residence, please indicate a time that you will be present at the residence.
Do you deliver to private homes/vacation rentals?
There are a few rental subdivisions in the area that we serve. If they have a central clubhouse with convenient operating hours, we list these subdivisions on our site as a delivery location. You must be present otherwise for delivery and pick-up. Meet and Greet Fee or Delivery fee applies. The times for personal hand offs are 9AM or 4PM. For Vacation homes beyond the 5-mile radius of the Disneyland resort - Recommended day before delivery if needed prior to 10AM the following morning. Traffic and distance play into delivery times. 10AM to 3PM NO-RUSH is the normal delivery time.
What if my resort is not on your delivery list?
We deliver to most resorts in the Anaheim Disneyland Resort area. We try to use the official name of each resort. All Disney resorts are listed under "D." If you don't see your resort listed, contact us and we'll confirm whether we serve that resort.
What if I need my stroller before your 8:00 am delivery time?
If it is essential that you have your stroller early in the morning (before 7AM), please consider having it delivered the day before as long as the property is willing to hold on your behalf. Strollers are delivered to the Front Desk or Bell Desk of most hotels and/or resorts. Otherwise, Early Magic Morning Delivery by 8AM may be selected ($10.00 Fee and must be in house 48 hours prior) Hotels/Resorts that are 3 miles beyond the Disneyland Resort area are NOT eligible due to rush hour traffic conditions.
What if I need my stroller past the 10:00 AM drop off/return time?
We need plenty of time to our pick strollers up, clean and sanitize them for the next family so it is important that your stroller be back at bell services, front desk at your pick up resort no later than 10:00 AM. If you need it after this time, you should reserve your stroller for an extra day. We reserve the right to charge you for additional day and a return trip fee if the stroller is not returned BEFORE 11:00AM.
What time do you drop off the strollers? When do I need to return the stroller?
Your stroller or crib will be waiting for you at your drop off location at the time that you choose when you place your order. If the stroller or crib is being delivered to a private residence, please select a time for delivery AFTER you have arrived. (9AM or 4PM)
Strollers and equipment are due back to the bell services desk of your pick up location no later than 10AM indicated in your confirmation email on the day of check-out. Please note if pick up is scheduled for a morning return, pick up may occur from 7am to 10am, depending on the location, additional area pick ups and driver availability). Delivery locations outside the 5-mile radius of the Dineyland Resort are not garanteed for delivery prior to 10AM. (Traffic and distance}
APPROXIMATE ONE TIME DELIVERY/RETRIEVAL FEES (FOR OUT OF AREA HOTELS)
Anaheim 92804,92806, 92808 $10
Anaheim Hills 92807 $20
Buena Park 90620 $15
Burbank (Toluca Lake) 91505 $45
Cypress 90630 $15
Cerritos 90701 $15
Huntington Beach 92648 $25
Irvine 92614 $15
Irvine 92612 $20
La Mirada 90638 $15
La Palma 90623 $15
Lakewood 90712 $25
Long Beach 90802 $35
Manhattan Beach 90266 $35
Newport Beach 92663 $25
Newport Coast 92657 $25
North Hollywood 91601 $45
Pasadena/Old Town 91103 $45
Placentia 92870 $15
Santa Ana 92707 $15
Santa Monica 90403 $45
Universal City 91608 $40
West Hollywood 90069 $45