Are the strollers and car seats cleaned and checked for damage before each rental?
Our City Mini, Summit X3, City Mini GT and Liberty models have their fabric removed and laundered using Simple Green D pro 5 after each rental or are hand cleaned with hot water, Simple Green D Pro 5 cleanser. We are the only stroller rental company in Anaheim to clean, disinfect for bacterial, viral, mold/mildew and Methicillin Resistant Staphylococcus Aureus (MRSA), Hepatitis B & C,Herpes Simplex Virus Type 1 & Type 2, HIV-1 (AIDS virus), Human Coronavirus, Avian Influenza and many more. We also heat all of our gear to 160 degrees to kill for bedbugs and lice.
What if I return the stroller or car seat really dirty?
We reserve the right to charge an additional $35.00 cleaning charge for equipment returned in an excessively dirty condition. Examples of where rental would be deemed excessively dirty would include (but are not limited to) were they are returned with stuck-on chewing gum, crayon markings, finger paint, glue, pen ink, dried ice cream or other food/drink, vomit, or urine and/or diaper blowouts.
Can I switch from one type of stroller to another during my rental?
If you have rented a single stroller and decide you would rather have a double stroller or have rented a double stroller and decide you would rather have a single, you can modify your reservation at any time BEFORE you arrive subject to availability. If your stroller has already been delivered, this change CANNOT be made by editing your reservation to change the stroller type. The original reservation will have to be edited to shorten it and a NEW reservation must be made for the desired stroller type. We will have to pick up the original stroller and it will have to be cleaned for the next family. We can not just swap one type of stroller for another.
How do I get my stroller/equipment?
Your stroller will be delivered to the bell services desk of the resort or hotel you list in the delivery section of the order form. Once you have checked in, simply go to the bell services desk and claim it (they usually keep them in a luggage storage room). You DO NOT need to be present for delivery of the stroller to your resort or hotel. Please do not store your stroller overnight with the bell stands or luggage rooms. They have limited space and staff. Once you have taken possession of your stroller, please keep it with you. If you have a special request for a delivery time, please email so we can work out the details. We will accommodate any request to the best of our ability.
Can I leave the stroller with the bell stand at night?
We ask that you maintain possession of the stroller when not in use. Is is a courtesy of the hotels to allow us to deliver and return the rental items to their bell stands. Please do not store your stroller with the bell stand, they should remain in a secure location ( hotel room, locked vehicle). Strollers found at the bell stands may be considered abandoned or returned early and will be picked up
Do you deliver to private homes?
There are a few rental subdivisions in the area that we serve. If they have a central clubhouse with convenient operating hours, we list these subdivisions on our site as a delivery location.
What if my resort is not on your drop down delivery list?
We deliver to most resorts in the Anaheim Disneyland Resort area. We try to use the official name of each resort. All Disney resorts are listed under "D." If you don't see your resort listed, contact us and we'll confirm whether we serve that resort.
What if I need my stroller before your 10:00 am delivery time?
If it is essential that you have your stroller early in the morning (before 8AM), please consider having it delivered the evening before. Strollers are delivered to the Front Desk or Bell Desk of most hotels and/or resorts.
DELIVERY TIMES: PLEASE READ CAREFULLY!
Your stroller may be delivered by 8 AM as long as you have made your reservation at least 48 hours before you arrive and we have received your early delivery fee of $10.00.
If you reserve your City Stroller Rental AFTER 12:00PM PST the DAY BEFORE YOU ARRIVE, the delivery time will be by 10AM as long as we have inventory and driver availability.
If you reserve your City Stroller Rental AFTER 7:00AM PST and you would like SAME-DAY DELIVERY we will deliver as soon as possible, but may likely be later that afternoon or evening. Exceptions to these terms may be unlikely or impossible, so be sure to adhere to the times listed.
What if I need my stroller past the 12:00 PM drop off time?
We need plenty of time to our pick strollers up, clean and sanitize them for the next family so it is important that your stroller be back at bell services, front desk at your pick up resort no later than 12:00 PM. If you need it after this time, you should reserve your stroller for an extra day. We reserve the right to charge you for additional day and a return trip fee if the stroller is not returned by 12:00PM.
Do you have a stroller for kids with special needs?
Yes, we offer the Liberty Special Needs Stroller. This stroller is good for children up to 5 feet tall and/or 90lbs.
Do you offer cooler bags for the strollers?
We NO LONGER offer free cooler bag attachments for the strollers.
Do you offer parent consoles (drink holders)?
Yes, all strollers are equipped with a parent console for you to use during your rental.
Do you offer rain covers?
We do have rain covers available for free ( $50 replacement fee if not returned) . If you would like a rain cover, please select it on the reservation page when placing your order. Rain covers are provided free of charge* but must be returned at the end of the rental. We do our best to keep plenty of rain covers on hand but we can't guarantee that you will receive one with your stroller rental. *(Rain covers are free of charge when requested with your original order. Additional deliveries for accessories requested once initial delivery has been made may incur a $5 delivery fee at City Stroller Rentals discretion ). SUBJECT TO AVAILABILITY
What brand of water do you carry and how many bottles are in a case?
We are proud to carry Aquafina by Pepsi and Dasani by Coca-Cola and/orArrowhead Spring Water. There are 24, half liter bottles per case.
How much do City Strollers weigh?
- The City Mini Single weighs 17 pounds. - The City Mini Double weighs 27 pounds. - The City Mini GT Single weighs 21 pounds. - The City Mini GT Double weighs 33 pounds.
What are the folded dimensions of City Strollers?
-The folded dimensions of the City Mini Single are 9 1/4 X 24 X 31 inches.
-The folded dimensions of the City Mini Double are 11 1/4 X 29 3/4 X 31 inches.
-The folded dimensions of the City Mini GT Single are 9 3/4 X 24 1/2 X 31 1/2 inches.
-The folded dimensions of the City Mini GT Double are 12 1/2 X 29 3/4 X 31 inches.
-The folded dimensions of the City Elite Single are 33 1/2 X 27 3/4 X 16 inches.
-The folded dimensions of the Summit X3 Single are 9 3/4 X 24 1/2 X 31 1/2 inches.
-The folded dimensions of the Summit X3 Double are 12 1/2 X 29 3/4 X 31 inches.
-The folded dimensions of the POD Single are 31 X 29 3/4 X 19 inches.
One of the reasons we feature Baby Jogger City Mini strollers is that they fold up so compactly. This is so important when getting on and off and using City transport.
What is the head height of City Strollers?
- The head height on the City Mini Single is 23 inches.
- The head height on the City Mini Double is 23 inches.
- The head height on the City Mini GT Single is 26 inches.
- The head height on the City Mini GT Double is 26 inches.
What should I do if I need to extend my stroller rental?
If you would like to extend the length of your stroller or crib rental, simply email us to let us know your new check out date. We will make every effort to accommodate your request (Rentals will be charged $10 a day beyond the original rental agreement).
When will I be charged?
Your credit card will be charged at the time your order is placed and a confirmation email will be sent to you.
Is the stroller marked so that I can identify it?
Your stroller will have a lime green or bright blue placard attached to the bottom bar in the rear by the storage basket with your family name to help you identify it. If you prefer no identification, just take out the card and turn it around, but once again this ensures that you have the correct stroller that has been rented to you.
What can I do to lessen the chances of it getting lost or stolen?
Always park the stroller in an approved parking area. Lock the brake on the stroller when not in use. Make sure the name tag on the bottom is not obscured and is clearly visible. Do not leave valuables in the stroller when you are not with it (purses, wallets, etc...). Please do not remove a wheel from a stroller. This will put undue stress on the brake assembly and may cause cracking or breakage of the brake assembly.
What happens if my stroller is lost or stolen?
If you cannot find your stroller, contact any park employee who may be able to assist you. Most strollers are moved around to create an organized space in parking areas. If you cannot find it with the assistance of a park employee, contact guest services. They may direct you to lost and found. If guest services cannot locate it, fill out a lost item report and contact us immediately. We will do our best to replace your stroller. If you believe your stroller was stolen, contact park security. You will be responsible for the cost of replacement for any lost or stolen stroller unless you have purchased the stroller insurance. Stroller insurance is a cost effective way to bring peace of mind to your vacation.
How much is the Optional Insurance and what does it cover?
This insurance cost is $20 for the length of your rental. It must be purchased prior to the delivery of your stroller. It will cover the cost of your stroller in the event that it is stolen or damaged by you (other than normal "wear and tear") during your rental. Insurance does not cover exceeded manufacture's restrictions. (excessive weight/load, popping curbs and not using ramps, child/adult sitting in stroller or on stroller handle bars and footwells)
Airport Meet and Greet
We meet 30 to 45 minutes after you land at the Car Rental Counter and for pick-up we meet 2 hours prior to your flight departure. Mandatory Flight information is needed. Please see the following fees and/or minimum requirements: SNA $75.00 Minimum LGB $100.00 Minimum Order LAX $135.00 Minimum Order
2 WEEKS MINIMUM NOTICE DURING PEAK SEASONS FOR AIRPORT MEET AND GREETS
Renting a car at the Airport? While we are happy to provide equipment via Airport Meet & Greet, due to continued loss/theft, we no longer will permit our equipment to be left in the care of car rental companies. We are happy to arrange to meet you at the car rental counter or terminal to deliver and pick up car seats and equipment, needed during your stay in California. Clients must notify CSR if their schedule changes, so we can arrange to meet you. We will allow a 20 minute grace period from the agreed upon delivery/pick up time. There will be a $5 fee assessed for every 5 minutes we are waiting up to 30 minutes beyond the 20 minute grace period. Deliveries will be rescheduled after the maximum 50 minute waiting period and may be assessed an additional delivery fee. Any client leaving CSR's gear in rental cars will automatically incur an additional 1-week rental fee to cover the cost of equipment recovery efforts. Any equipment that cannot be retrieved, will be considered lost and renter will be charged for full replacement value of the equipment in addition to all rental costs.
How do you keep track of any recalls on your equipment?
All of our products are registered with the manufacturer in order to be kept notified of all equipment recalls. We also check regularly on the Juvenile Product Manufacturer Association (JPMA) for more information. You may visit this link: http://www.jpma.org/
We also have a NHTSA Safety Technician check all of our inventory on a regular basis.
What is your cancellation policy?
A full refund will be given to all cancellations made 72 hours or more prior to your rental date delivery time. All cancellations made within the 72 hours window will be charged the minimum rental fee of $40 for a single stroller and $50 for a double stroller. Please contact us as soon as possible should you need to cancel your stroller rental. Refunds for reservations made greater than 120 days prior from the date of the cancellation request will require additional credit card information to process a credit.
- • WE MAKE EVERY EFFORT TO ARRIVE ON TIME, HOWEVER DUE TO UNPREDICTABLE TRAFFIC SITUATIONS AND UNEXPECTED DELAYS, WE DO NOT GUARANTEE EXACT DELIVERY TIMES. ALLOW A 2-HOUR WINDOW FOR DELIVERY AND PICKUP.
- • WE SELL OUT OF POPULAR ITEMS DURING HOLIDAYS AND SPECIAL EVENTS. WE ENCOURAGE BOOKING EARLY TO RESERVE EQUIPMENT DURING THESE TIMES. EQUIPMENT IS RENTED ON A FIRST COME - FIRST SERVED BASIS. ORDERS ARE NOT RESERVED UNTIL WE HAVE RECEIVED APPROVAL AND PAYMENT INFORMATION. A DELIVERY FEE APPLIES EACH TIME WE DELIVER TO A LOCATION. IT IS BEST TO HAVE 2 SEPARATE ORDERS WHEN YOU HAVE 2 SEPARATE DELIVERY DATES.
- • CITY STROLLER RENTALS PROVIDES NORMAL CONSUMER-GRADE BABY EQUIPMENT, IN MOST INSTANCES. OUR EQUIPMENT IS HIGHLY MAINTAINED AND SAFETY INSPECTED AFTER EACH RENTAL. HOWEVER, WE DO NOT PROVIDE SPECIALTY DESIGNER BRANDS, "PROFESSIONAL" OR "INSTITUTIONAL" EQUIPMENT. IF YOU ARE LOOKING TO SUPPLY BEDS FOR A NURSERY SCHOOL OR OTHER SUCH INSTITUTION FOR MONTH-TO-MONTH OR RENT-TO-OWN, WE CANNOT ASSIST YOU. IF YOU ARE LOOKING FOR SPECIALIZED CAR SEATS FOR SPECIAL NEEDS, PREMATURE OR CHILDREN UNDERGOING HOSPITAL PROCEDURES; WE DO NOT CARRY THESE ITEMS PLEASE CONTACT A MEDICAL SUPPLY COMPANY. IF YOU ARE AN AVID OR PROFESSIONAL RUNNER/JOGGER LOOKING FOR A HIGH-END PROFESSIONAL JOGGING STROLLER, PLEASE CHECK WITH LOCAL BICYCLE SHOPS TO SEE IF THEY CAN ACCOMMODATE YOUR NEED. EQUIPMENT IS INTENDED FOR THOSE EXPECTING OUT-OF-TOWN GUESTS AND FOR TRAVELING FAMILIES NEEDING SHORT TERM RENTAL OF EQUIPMENT FOR THEIR CHILDREN WHILE AWAY FROM HOME.
- • WE DO NOT GUARANTEE SPECIFIC MAKES, MODELS, COLORS OR STYLES.
- • OBJECTIONS RECEIVED FOLLOWING THE RENTAL PERIOD ARE NOT SUBJECT TO REFUND. • REFUNDS ARE NOT PROVIDED FOR ANY ITEM DUE TO THE CHILD'S INABILITY TO SLEEP, EAT, OR LACK OF INTEREST. • CITY STROLLER RENTALS RESERVES THE RIGHT TO REFUSE SERVICE AT OUR DISCRETION.
Business Office Hours
8AM to 6PM (PST), Monday through Friday.
9AM to 2PM (PST), Saturday and Sunday.
City Stroller Rentals' telephones and email are
monitored 24-hours a day. If you need rental equipment on short notice, please provide us with all the
information to respond to your request quickly including the dates of your rental need, location you require
delivery to including city, items you need, telephone number and email address.
WE ARE CLOSED THANKSGIVING DAY, CHRISTMAS DAY AND NEW YEAR'S DAY - IF THOSE DAYS REQUIRE A NECESSARY DELIVERY OR PICK-UP, A $50.00 SURCHARGE WILL BE APPLIED. WE STOP DELIVERIES AND PICK UP AT 12 NOON THEDAY BEFORE THANKSGIVIN, CHRISTMAS EVE AND NEW YEAR'S EVE.